Frequently Asked Questions
Orders & Shipping
How fast is shipping?
Orders are processed within 1-2 business days after payment and order verification. Standard shipping is estimated at 6-12 business days after processing for the contiguous U.S. Express shipping times depend on the selected option and destination.
Where do you ship?
LuxeLocks NYC is focused on U.S. shipping. Some ZIP codes and DPO/APO/FPO addresses are excluded; see the Shipping Policy for the current destination rules.
Wig Questions
Are these human hair wigs?
No. LuxeLocks wigs are synthetic wigs unless an individual product page clearly says otherwise. Always check the product page for that style's material and care details.
Can I use heat styling tools?
Some styles are heat-resistant synthetic wigs. Always check the individual product page for the listed heat limit and test a small hidden section first.
Are the wigs adjustable?
Most styles include adjustable straps. Check each product page for exact cap details.
Returns
What is your return policy?
Eligible wigs can be returned within 14 days of delivery if they are unworn, unwashed, and in original packaging. See the Return & Refund Policy for full details.
Still have questions?
Contact us and we will help you choose the right style.