Shipping Policy
We ship LuxeLocks NYC orders from our fulfillment partners to the United States and selected international destinations. Shipping options and costs are shown at checkout after the customer enters a delivery country, state or province, and postal code.
Shipping Rates
| Destination | Standard Shipping | Express Shipping | Free Express Shipping |
|---|---|---|---|
| Contiguous United States | Free, 6-12 business days | $8.99, 5-8 business days | Orders $200+ |
| Alaska & Hawaii | $6.99, 15-22 business days | $16.99, 5-8 business days | Orders $200+ |
| Canada | $7.99, 10-18 business days | $16.99, 6-10 business days | Orders $200+ |
| United Kingdom | $8.99, 10-18 business days | $17.99, 6-10 business days | Orders $200+ |
| Europe | $9.99, 10-20 business days | $19.99, 7-12 business days | Orders $200+ |
| Australia & New Zealand | $9.99, 10-18 business days | $19.99, 6-10 business days | Orders $200+ |
| Singapore, Japan & South Korea | $8.99, 10-18 business days | $18.99, 6-10 business days | Orders $200+ |
| United Arab Emirates, Saudi Arabia, Bahrain & Oman | $11.99, 12-22 business days | $21.99, 7-12 business days | Orders $200+ |
If a destination is not listed above, shipping may not be available at checkout. This helps us keep shipping costs predictable and avoid accepting orders we cannot fulfill reliably.
Processing Time
Most orders are processed within 1-3 business days before shipment. During high-volume periods, processing may take slightly longer.
Delivery Estimates
Delivery dates are estimates and may be affected by customs checks, carrier delays, weather, holidays, or incomplete address information. Business days do not include weekends or public holidays.
Duties, Taxes, and Customs
International customers are responsible for any import duties, customs fees, taxes, or carrier brokerage charges required by their country. These charges are not included in LuxeLocks NYC product prices or shipping fees unless clearly stated at checkout.
Address Accuracy
Please enter a complete and accurate shipping address at checkout. If a package is delayed, returned, or lost because of an incorrect address, we may need to charge a reshipping fee.
Order Tracking
When tracking is available, we will send tracking information by email after the order ships. Tracking updates may take 24-72 hours to appear after the carrier receives the package.
Questions
For shipping questions, contact us at [email protected].